Shipping policy.

Processing & Shipping Times

All products from Shenel Marie Brand are made to order. Because of this, processing times vary.

Processing Time: 2–7 business days

Shipping Time (U.S.): 3–7 business days

Shipping Time (International): 10–30 business days (varies by location)

Please note that holidays, high demand, or unforeseen delays may extend shipping times.

Order Tracking

Once your order is shipped, you’ll receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear.

International Shipping

We currently ship to select countries. Please note that international customers are responsible for any customs fees, import taxes, or duties imposed by their country.

Lost or Stolen Packages

Shenel Marie Brand is not responsible for lost, stolen, or misdelivered packages. If your tracking number shows that your package was delivered but you have not received it, please check with your local postal carrier.