Refund policy.

Refund Policy

We only offer refunds in the following cases:

Your order arrives damaged or defective (proof required).

Your package is lost in transit and not delivered within 30 days (U.S.) or 45 days (International).

Your order was canceled before production began (must be requested within 12 hours of purchase).

Refunds will not be issued for:

Orders that were delivered but claimed as “not received.”

Incorrect sizing (please check the size guide before purchasing).

Buyer’s remorse or change of mind.

Delays caused by the shipping carrier.

If you believe you qualify for a refund, please contact us at shenelmarie.business@gmail.com within 30 days of receiving your order.